Our Terms and Conditions complement our MSA for each project, recurring service, and product sale, so you know exactly what to expect when working with us. They explain contract terms, billing, our service promise, and what we expect from you in return. It’s our way of keeping everything clear, fair, and transparent—helping you feel confident every step of the way. Terms and Conditions apply to every scope of work provided by AllConnected.
Standard Terms, unless otherwise defined, are based on Invoice Date as follows:
AllConnected bills service charges one month in advance, with an invoice date on the 1st day of the month. The first effective date of service begins on the date defined in this agreement, or when Phase 1 begins, whichever occurs first.
This agreement becomes valid from the date of the final signature (or the specified service start date) and remains in effect for 36 consecutive months starting from the later of those two dates. Both the Client and ACI have the option to renew this agreement after the contract term if they both agree to continue. If the Client wants to end the agreement after the current term, they must provide written notice 90 days before the current agreement ends. Without such notice, the agreement will automatically renew each year, extending it for another full year. Upon contract and service termination any unpaid services including any initial implementation costs or open projects will be billed and due in full. All hosting services, managed services, and data protection will be terminated unless otherwise agreed.
In the event of an early termination of this Agreement by Client for any reason, Client shall pay an Early Termination Fee based on the timing of the termination date, and calculated as a percentage of the remaining monthly payments due through the end of the Agreement term. A 90 day notice to terminate currently provided services is required. The applicable percentage shall be as follows:
For purposes of this clause, “Contract Year” shall mean each consecutive 12-month period beginning on the Effective Date of this Agreement. For example, Contract Year One is the 12-month period immediately following the Effective Date; Contract Year Two begins on the first anniversary of the Effective Date, and so on.
The Early Termination Fee shall be due and payable by the effective date of termination. Early Termination Fee excludes any prepaid or contracted software, subscriptions, or licensing fees that continue beyond Termination Date.
Virtual Servers (vServers), vCPU, vRAM, and bandwidth numbers quoted on our proposal are estimates; actual usage will vary based on the number of employees, data protected, and software subscriptions consumed.
• The minimum monthly invoice amount for your webConnect contract term is
calculated and agreed to on the date the contract is signed. Monthly usage above the minimum agreement amount will be invoiced based on increases in the number of vServers, vRAM, vCPU, TB, bandwidth, or other subscriptions included in the original contract terms.
• All webConnect services are subject to 3.50% annual increases during the Term of this contract, and for annual contract extensions.
• CLIENT has sole responsibility for the amount of licenses used, users managed, and data stored in the AllConnected cloud repository.
• Any additional on-demand services will be included in the monthly invoices.
• Portions of our monthly webConnect fees include cloud subscriptions which are billed monthly, but may have annual terms. In the event that vendor cloud subscription costs increase during an annual vendor term, monthly increases in cost will be applied to your monthly invoice for the subsequent year(s).
• Provide Accurate Information: Ensure all contact, billing, and technical information is current and accurate.
• Maintain Security Credentials: Safeguard access credentials (e.g., usernames, passwords, API keys) and notify the MSP immediately of any suspected compromise.
• Comply with Acceptable Use Policies: Use services in accordance with applicable laws and the MSP’s Acceptable Use Policy (AUP).
• Designate Authorized Contacts: Assign authorized personnel to interact with the MSP for support and service changes.
• Perform Basic Troubleshooting: Conduct reasonable initial diagnostics before submitting support requests.
• Backup Responsibility (if applicable): If backup services are not included, clients are responsible for maintaining their own data backups.
• Cybersecurity Insurance: We strongly recommend a Cybersecurity Insurance Liability policy with a minimum of $1M coverage, as AllConnected’s Cybersecurity Insurance policies have very limited coverage for financial or other impacts your business may absorb as a results of a breach.
• Technology Decisions: Client understands that AllConnected makes technology decisions that allow us to best support and manage a wide range of endpoint devices, networks, security products, server technologies, cloud resources, and other technology products.
TECHNICAL REQUIREMENTS
• Use Supported Operating Systems and Browsers: Access services using MSP-approved platforms.
• Maintain Network Connectivity: Ensure reliable internet connectivity to access hosted environments.
• Endpoint Security: Deploy antivirus, anti-malware, and endpoint protection on devices accessing the cloud.
• Meet Minimum Hardware Specifications: Devices used to access services must meet minimum performance standards as defined by the MSP.
• Integrate with Approved Systems Only: Third-party integrations must be reviewed and approved by the MSP to avoid service disruption.
• Third-Party Software Support: Issues related to third-party applications not managed by the MSP.
• Client-Side Hardware Failures: Failures of client-owned hardware or infrastructure.
• Custom Development or Code Debugging: Unless explicitly included in the scope of services.
• Data Recovery from Non-MSP Backups: Recovery efforts for data not backed up by MSP-managed systems.
• Security Breaches Due to Client Negligence: Breaches resulting from weak passwords, unpatched systems, or unauthorized access.
• Out-of-Scope Consulting: Strategic IT consulting, audits, or compliance services unless separately contracted.
• Any other limitations specified by our General Terms & Conditions.
• AllConnected may make recommendations to reduce risk of breaches, data loss, and availability of IT infrastructure. Some recommendations, such as a product or service to mitigate a potential high-risk vulnerability in your network may incur additional cost. While acceptance to implement such recommendations is a client decision, declining to align with industry best practices and AllConnected published standards may increase risk, including your CyberSecurity Insurance coverage. Labor, products, or services related to the recovery or remediation of such risks is outside the scope of this agreement.
AllConnected schedules maintenance windows from 12am to 5am as needed with prior approval of the client. Standard business hours are 8AM to 5PM PDT Monday through Friday, except Holidays.
Standard Terms, unless otherwise defined, are based on Invoice Date as follows:
AllConnected bills service charges one month in advance, with an invoice date on the 1st day of the month. The first effective date of service begins on the date defined in this agreement, or when Phase 1 begins, whichever occurs first.
This agreement is effective on the date of final signature (or service start date if specified) and will continue for 36 consecutive months following the later of such date. Renewal of this agreement beyond the contract term is optional under the condition both client and ACI wish to proceed. In the event a decision is not communicated in writing 90 days in advance, the agreement will automatically be renewed on an annual basis, requiring a 90-day notice to terminate the new annual term. Upon contract and service termination any unpaid services including any initial implementation costs or open projects will be billed and due in full. All hosting services, managed services, and data protection will be terminated unless otherwise agreed.
All supportConnect services are subject to 3.50% annual increases during the Term of this contract, and for annual contract extensions.
In the event of an early termination of this Agreement by Client for any reason, Client shall pay an Early Termination Fee based on the timing of the termination date, and calculated as a percentage of the remaining monthly payments due through the end of the Agreement term. A 90 day notice to terminate currently provided services is required. The applicable percentage shall be as follows:
For purposes of this clause, “Contract Year” shall mean each consecutive 12-month period beginning on the Effective Date of this Agreement. For example, Contract Year One is the 12-month period immediately following the Effective Date; Contract Year Two begins on the first anniversary of the Effective Date, and so on.
The Early Termination Fee shall be due and payable by the effective date of termination. Early Termination Fee excludes any prepaid or contracted software, subscriptions, or licensing fees that continue beyond Termination Date.
Vendor licensing, Per-User/device Management Fees, and Cloud Backup Storage numbers quoted on our proposal are estimates. Actual usage will vary based on the number of users/devices, data protected, labor expended, the expertise level required for expended labor, and software licenses consumed. In the event new employees, devices, or licenses are added or consumed by your organization, AllConnected is authorized to increase the per-user/device billing for the duration of the contract. Such authorization can be provided via email, phone, or a service ticket.
Note: Should the monthly labor allocation be exceeded, AllConnected automatically allows up to 50% of the next month’s labor allocation to be used, without triggering an overage bill. However, if greater than 50% of the next month’s labor allocation is used, the overage will be billed. Unused dollars automatically roll over to the next calendar month for a rolling 90 days. Labor rates are subject to annual adjustments. Upon Client request, an Auxiliary Support reconciliation will be provided for the prior month or quarter.
AllConnected schedules maintenance windows from 12am to 5am as needed with prior approval of the client. Standard business hours are 8AM to 5PM PDT Monday through Friday, except Holidays.
Standard Terms, unless otherwise defined, are based on Invoice Date as follows:
AllConnected bills service charges one month in advance, with an invoice date on the 1st day of the month. The first effective date of service begins on the date defined in this agreement, or when Phase 1 begins, whichever occurs first.
This agreement is effective on the date of final signature (or service start date if specified) and will continue for 36 consecutive months following the later of such date. Renewal of this agreement beyond the contract term is optional under the condition both client and ACI wish to proceed. In the event a decision is not communicated in writing 90 days in advance, the agreement will automatically be renewed on an annual basis, requiring a 90-day notice to terminate the new annual term. Upon contract and service termination any unpaid services including any initial implementation costs or open projects will be billed and due in full. All hosting services, managed services, and data protection will be terminated unless otherwise agreed.
All supportConnect services are subject to 3.50% annual increases during the Term of this contract, and for annual contract extensions.
Vendor licensing, Per-User/device Management Fees, and Cloud Backup Storage numbers quoted on our proposal are estimates. Actual usage will vary based on the number of users/devices, data protected, labor expended, the expertise level required for expended labor, and software licenses consumed. In the event new employees, devices, or licenses are added or consumed by your organization, AllConnected is authorized to increase the per-user/device billing for the duration of the contract. Such authorization can be provided via email, phone, or a service ticket.
Note: Should the monthly labor allocation be exceeded, AllConnected automatically allows up to 50% of the next month’s labor allocation to be used, without triggering an overage bill. However, if greater than 50% of the next month’s labor allocation is used, the overage will be billed. Unused dollars automatically roll over to the next calendar month for a rolling 90 days. Labor rates are subject to annual adjustments. Upon Client request, an Auxiliary Support reconciliation will be provided for the prior month or quarter.
AllConnected schedules maintenance windows from 12am to 5am as needed with prior approval of the client. Standard business hours are 8AM to 5PM PDT Monday through Friday, except Holidays.