supportConnect - Co-managed Infrastructure Services

Advanced IT support services for your team:

Reducing risk, increasing availability, and 24×7 support capabilities

L1 to L3 Engineers

with a passion for learning, ensuring we maintain expertise relevant to our clients.

Whether you take advantage of our remediation assistance, project design, or support augmentation, we know every interaction gives our clients a reason to choose AllConnected.

Consultative Approach

Working off the 5-pillar NIST cybersecurity framework to make sure your data is backed up, prepared for disaster, and more protected from malicious attacks or system failures.

Not only do we deliver this comprehensive solution, we also test it regularly to make sure you’re prepared to recover your data and your business should anything go wrong. We will help you prevent data breaches, downtime, and data loss all while keeping your team connected.

Managed IT Solution

Ideal for small teams because it provides a fully managed IT solution. You can outsource your IT needs to us and have peace of mind with comprehensive service options.

Virtual NOC providing 24x7 monitoring, patch management, and troubleshooting; Private/Hybrid Cloud; Cloud Backup; Disaster Recovery (DRaaS); Advanced Threat Protection/Email Security; Managed Detection and Response (MDR services); Help Desk Support; High Quality Vendors and a trusted network of partners to provide the resources you need

Providing a la Carte Security & Support Services for Your IT Team

Ensuring that critical components of your network infrastructure are monitored and critical issues are escalated. Critical patches for Cisco network equipment, VMWare hypervisors, Nimble storage arrays, Windows-based operating systems, and UPS gear are continuously updated and secure.

AllConnected is an extension of your team to deliver you an inclusive IT support and security service.

Your Technical Account Manager will focus on your IT infrastructure, security, and data recovery needs. Our 24×7 monitoring, local and remote helpdesk services are here to cover all of your productivity needs.

For each protected device, supportConnect provides 24x7 monitoring and updates...

Advanced Security Patching for Cisco servers, networks, and Hyperflex

Infrastructure - VMWare, Microsoft servers, and PCs

Remediation - Advanced L1-L3 remediation and support

Quarterly Technical Business Reviews to ensure systems are protected and support future planning

People, Process, Technology

Expert Architects

We are assessment-based and build an IT solution specifically for your business, so our expert team will help you determine the best DRP for you and help implement the necessary infrastructure to deliver it.

Tested Recovery

We follow the 3-2-1 rule to ensure your data is recoverable in the event of a disaster, and we will emulate real-world scenarios to test the recovery plan we help you set up.

Trusted Partners

We work with companies like Microsoft Azure and Veeam to provide storage and data recovery services to our clients, and we are part of the wide-reaching TrustXAlliance, giving us access to IT professionals and experts across the nation. Together, we’ll find the right cloud solution for your company and deliver it to you.

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